1. General provisions

These General Conditions of Sale govern the contractual relationships between MONDORF Domaine Thermal and its Customers. All orders placed by the Customer on the website www.mondorf.lu or addressed to MONDORF Domaine Thermal by telephone shall be subject to the unconditional and unreserved acceptance of these General Conditions of Sale.
The Customer acknowledges that their Order entails full acceptance of these General Conditions of Sale and that the latter shall prevail over their own general conditions of sale or supply in the event of a conflict between both general conditions of sale.
These General Conditions of Sale may be modified, in whole or in part, at the initiative of MONDORF Domaine Thermal. The addendum to the General Conditions of Sale shall be brought to the attention of the Customers through publication on MONDORF Domaine Thermal's website. Amendments to the General Conditions of Sale shall enter into force on the date specified therein. Therefore, the Customer shall be held to regularly refer to the latest version of the General Conditions of Sale that is available on the website at all times.
All Orders entail implicit acceptance of any subsequent amendments to these General Conditions of Sale.

2. Registration on the website and access to services

Only Customers registered on the website www.mondorf.lu may place orders with MONDORF Domaine Thermal.

2.1. Registration on the website 

Registration requires customers to submit the following information:
- Customer information such as surname, name or names, home address, home telephone number, E-mail address, date of birth.
- Information on the place of delivery such as surname, name, full address, E-mail address (for sending E-mails).
These lists are by no means exhaustive and MONDORF Domaine Thermal reserves the right to request additional information from the Customer.
MONDORF Domaine Thermal reserves the right to refuse to open a Customer account in the event that clearly erroneous information is provided. 

2.2. Confirmation of registration and account security

After registering on the website, the Customer shall receive the following information:
- An E-mail confirming registration on the website, containing the information relating to the functioning of the website, an explanation of order tracking.
- Access codes: a user name and a secret and confidential password.
The Customer shall be solely responsible for the password they shall use. The Customer shall be solely responsible for the consequences relating to communication, disclosure, loss or theft of their password.
All orders placed on the website are personal and taken into account with the confidential password. They are deemed to have been made personally and directly by the Customer.

3. Princing and payment

All prices include VAT. Except in the case of a special promotional offer, the pricing applicable for the services are those appearing on the website in force on the date of purchase.
All purchases, whatever their origin, shall be payable in Euros only. MONDORF Domaine Thermal reserves the right to change its prices and services at any time and without notice.
Validity of purchases
The duration of the validity of purchases varies from product to product:
•MONDORF Box: until 31.12 of the current year
•Gift vouchers in € (face value): 24 months from the date of purchase
•Personalized gift vouchers (Spa treatment, Stays, Wellness&Fitness, etc.): 12 months from the date of purchase
•Seasonal Offers gift vouchers: see specific conditions for each offer
If the validity of the gift voucher has expired and an extension is requested, MONDORF Domaine Thermal reserves the right to adjust the price of the service to those in force.

4. Product & Offer

You are ordering services for personal use. It is forbidden to sell these services acquired in the form of gift vouchers for professional purposes without prior authorisation. MONDORF Domaine Thermal reserves the right to take corresponding legal measures (according to trademark law). If you wish to order a larger quantity of gift vouchers for professional resale, please place an order with (billeterie@mondorf.lu). If no contact has taken place or if several larger orders are placed, MONDORF Domaine Thermal reserves the right to unilaterally cancel the orders.
The gift vouchers are payable in full at the time of purchase; they are not refundable.
Care treatments, Wellness & Fitness passes and other services explicitly ordered and not consumed shall not be refunded or exchanged.

5. Delivery conditions and times

For shipping by post, an € 8 fee shall be charged on each shipment as a contribution to shipping and handling costs - excluded special offers and coupon codes. MONDORF Domaine Thermal may not be held liable for postal delivery times.
Deliveries shall only be made against payment in full of the services through the accepted methods of payment such as Visa, Mastercard and American Express.

6. Cancellation of orders

In accordance with the Luxembourg law of 05 July 2004 on e-business practices, the buyer shall have a period of 7 working days after the date of the order to notify the cancellation of their purchase.
The cancellation notification may be made by E-mail or by registered letter.
In the event of a valid cancellation, you must return the gift voucher(s) in question to us in their unopened original packaging within 3 working days from the date on which the notification E-mail or registered letter was sent, with the order summary attached thereto. Upon receipt of the returned item, we will refund the amount of the gift voucher(s) in question by bank transfer. Shipping costs incurred by returning the article shall be borne by the sender, except in the case of non-conforming delivery. 
Contact and customer service 
By e-mail: boutique@mondorf.lu
By post 
MONDORF Domaine Thermal
Service Réservations
BP 52 – Avenue des Bains
L-5650 Mondorf-Les-Bains

7. Cancellation of appointments

Appointments for care treatments can be modified or cancelled free of charge up to 48 hours prior to your appointment, by sending an e-mail to: reservation@mondorf.lu
Any modification or cancellation of an appointment after such time, as well as not showing up on the day of the appointment shall result in the value of the service(s) concerned being deducted from your gift voucher.

8. Our right

We are also entitled to withdraw from the contract with regard to a portion of the delivery or the service still outstanding if erroneous information was provided with regard to your solvency.

9. Security

No data relating to your bank details are transmitted through or stored on our website. Online payments are made directly through the website of our partner bank Cetrel, on its own systems.

10. Intellectual property

All texts, comments, works, illustrations and images reproduced on the MONDORF Domaine Thermal website are reserved under copyright and intellectual property rights, worldwide. For these reasons and in accordance with the provisions of the Intellectual Property Code, only private use subject to various, more restrictive, provisions of the Intellectual Property Code shall be authorized. Any other use shall constitute infringement and be punishable under the Intellectual Property Code without prior authorization from MONDORF Domaine Thermal. Any total or partial reproduction of the MONDORF Domaine Thermal catalogue is strictly prohibited.

11. Applicable law - disputes

This contract is governed by Luxembourg law. The language of this contract is the French language and it shall be the only language which shall prevail. In the event of a dispute, the courts of Luxembourg shall have sole jurisdiction. MONDORF Domaine Thermal reserves the right to seize any other court of competent jurisdiction.

12. Personal information

MONDORF Domaine Thermal undertakes not to disclose the information that you have provided them with to third parties. Such information shall remain confidential. It shall only be used by internal departments in order to process your order and strengthen and personalize communication and product offers reserved for Customers. Therefore, in accordance with the Computer, Files and Freedoms Act of 06/01/1978, you have a right to access, correct and oppose personal information pertaining to you. To exercise this right, simply make a request online or by post, mentioning your surname, name and address. Access to your account is secured through the use of cookies. If your browser does not accept cookies, or if you have disabled cookies, you will be unable to make use of this service.


MONDORF Domaine Thermal
Avenue des Bains
L-5601 Mondorf-les-Bains
Tél. : (+352) 23 666 - 666